(Cross posted)
Washed them both. Swapped the floorboards over to the new bike. Went to swap the heat/air pump leads to the battery of the new bike, and lo and behold, the dealer had (during uncrating and initial assembly) already installed a fused lead (SAE, but I already have a coax adapter) to the battery. How cool is that?
So I installed one additional lead, because I like to have two.
Later, FedEx delivered my bag “pucks”. Yamaha f-d up and deleted them from their program, relegating them to an accessory. The dealer, even though the bike doesn’t have (the supposed-to-be-included) bags yet, did not hesitate to order a set of pucks- despite it not being their omission. They declined to charge me for them.
Later, because my schedule is crazy right now, I called and asked if they would please ship them, if I paid for shipping.
I was told that Parts would have to call me, and asked if I was okay with that. I said sure.
Two minutes later, the parts manager called, said they had all my info, and they were shipping them at no charge, just not to worry about it.
Those pucks arrived today. So now I can have bags on the “old” bike and the new bike at the same time.
Good customer service and communication from Mountain Motorsports, Mall of Georgia, for sure. Props to Juan Reyes, his partner Eric, and whomever I spoke to in their parts department. In this day and age, for them to work together and rush me what was, essentially, corporate Yamaha’s problem, was pretty cool.
I’m quick to share a negative experience, so thanks for indulging me as I share a positive one.
