I am fairly good at finding deals every now and then on the internet. But sometimes, I’ll go with a tried and true vendor instead of someone a few dollars cheaper. And sometimes, that pays off.
I recently bought a couple of comm items made by a manufacturer that I won’t name, but that rhymes with Sena. As a matter of fact, I’ll just use the name Sena to refer to the manufacturer here. Instead of going $15 cheaper somewhere else, I ordered from Revzilla. Turns out, one of the units (rare to have problems with this company’s gear, which is why most of us use them) was bad out of the box.
I contacted the manufacturer. They diagnosed the unit as defective, and told me they’d replace the unit. But they never generated an RMA. That, their operators told me, was a separate department, not one they could help with or that I could contact directly. So I had all my confirmations, but I couldn’t actually send the unit back. Even if I had sent it back, according to customer service at Sena, it would have been around a month before I could have expected replacement, at best. Every time I spoke or corresponded with them, their notes would reflect randomly different things than what we discussed. It was like dealing with cinnaminions. Great energy, but difficulty with the language and with actually getting anything done. Terrible service overall, and this is a product that was defective from the factory.
So, even though it wasn’t their problem, I talked to Revzilla. They said “Chill, we’ve got this” and will have a new unit on the way pronto (they provided return info for the defective one). Fast, no bullshit. Great service and efficiency. I’ve experienced the same with Black Hills Moto and Cycle Gear.
I recently bought a couple of comm items made by a manufacturer that I won’t name, but that rhymes with Sena. As a matter of fact, I’ll just use the name Sena to refer to the manufacturer here. Instead of going $15 cheaper somewhere else, I ordered from Revzilla. Turns out, one of the units (rare to have problems with this company’s gear, which is why most of us use them) was bad out of the box.
I contacted the manufacturer. They diagnosed the unit as defective, and told me they’d replace the unit. But they never generated an RMA. That, their operators told me, was a separate department, not one they could help with or that I could contact directly. So I had all my confirmations, but I couldn’t actually send the unit back. Even if I had sent it back, according to customer service at Sena, it would have been around a month before I could have expected replacement, at best. Every time I spoke or corresponded with them, their notes would reflect randomly different things than what we discussed. It was like dealing with cinnaminions. Great energy, but difficulty with the language and with actually getting anything done. Terrible service overall, and this is a product that was defective from the factory.
So, even though it wasn’t their problem, I talked to Revzilla. They said “Chill, we’ve got this” and will have a new unit on the way pronto (they provided return info for the defective one). Fast, no bullshit. Great service and efficiency. I’ve experienced the same with Black Hills Moto and Cycle Gear.