A Note on Customer Service - Page 2 - Yamaha FJR Forum : Yamaha FJR Owners Forums
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post #11 of 22 (permalink) Old 12-16-2019, 09:22 AM
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I agree regarding Revzilla. They understand how fast bad reviews travel. They are also knowledgeable of their products.

I use them and will continue to do so. They are great folks and their folks KNOW their products well, as you said. That right there makes them head and shoulders better than any competitor out there.
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post #12 of 22 (permalink) Old 12-16-2019, 09:44 AM Thread Starter
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I have received and installed the replacement 20s Evo. Sena still has not generated an RMA for the original defective unit.

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post #13 of 22 (permalink) Old 12-16-2019, 06:22 PM Thread Starter
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Update- second 20s Evo has the same malfunction. Two units, identical problem, updates, hard resets, etc do not work. Talked to Sena again they said they’re going to try to escalate to their team in Korea, and maybe there will be a software update some time in the new year that will fix the flaw. I figured out a workaround to “wake up” voice commands, but it sort of defeats having voice control.

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Last edited by Bill Lumberg; 12-16-2019 at 07:09 PM.
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post #14 of 22 (permalink) Old 12-16-2019, 08:36 PM
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Bill, you never said what the problem is/was, just bad out of the box. Now the replacement is the same? What exactly is it doing? I have a 20S and am curious?

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post #15 of 22 (permalink) Old 12-16-2019, 11:54 PM
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I agree regarding Revzilla. They understand how fast bad reviews travel. They are also knowledgeable of their products.
Revzilla has amazing customer service. You can count on them buying stuff for motorcycling.

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post #16 of 22 (permalink) Old 12-17-2019, 01:42 AM
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Update- second 20s Evo has the same malfunction. Two units, identical problem, updates, hard resets, etc do not work. Talked to Sena again they said they’re going to try to escalate to their team in Korea, and maybe there will be a software update some time in the new year that will fix the flaw. I figured out a workaround to “wake up” voice commands, but it sort of defeats having voice control.
So you are going to try dealing directly with Sena again??? Is Revzilla walking away form the problem after replacing it?

FWIW, I have the 30K (a few dollars more expensive) and no problems at all with voice commands. While riding along just listening to my tunes I use to get an occasional "Intercomm failed try again later" audio message even tho I wasn't even trying to connect with another Sena, but turning off the Vox solved that.

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post #17 of 22 (permalink) Old 12-17-2019, 06:19 AM
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Originally Posted by Bill Lumberg View Post
Update- second 20s Evo has the same malfunction. Two units, identical problem, updates, hard resets, etc do not work. Talked to Sena again they said they’re going to try to escalate to their team in Korea, and maybe there will be a software update some time in the new year that will fix the flaw. I figured out a workaround to “wake up” voice commands, but it sort of defeats having voice control.
As they say in IT, "it's a feature, not a flaw."

Why bother with Sena again? Cut your losses, toss the crap and buy something that actually works. Or simplify- do without.
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post #18 of 22 (permalink) Old 12-17-2019, 08:53 AM Thread Starter
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No. I’m just using the unit like it is. Everything else works except you have to use a button to wake up “hello Sena”. There is no fix for that shortcoming at this time. Kind of like the randomness that led Sena to design and program the SRL2 for Neotec 2 to not accept charging while the unit is on, they have programmed the voice control feature to go to sleep after the first use. Odd, not proper function, but I’m not spending any more time on it. Perhaps a future firmware update will correct it.

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post #19 of 22 (permalink) Old 12-17-2019, 10:12 AM
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Originally Posted by Bill Lumberg View Post
No. I’m just using the unit like it is. Everything else works except you have to use a button to wake up “hello Sena”. There is no fix for that shortcoming at this time. Kind of like the randomness that led Sena to design and program the SRL2 for Neotec 2 to not accept charging while the unit is on, they have programmed the voice control feature to go to sleep after the first use. Odd, not proper function, but I’m not spending any more time on it. Perhaps a future firmware update will correct it.
Ahhhh, okay, I could live with that minor inconvenience too. Which button? I hope it's just a simple tap on the big dial.
If'n it were me I would probably see if Revzilla would let me upgrade to the 30K.
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post #20 of 22 (permalink) Old 12-17-2019, 12:17 PM
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Revzilla is where I buy most all my motorcycle gear. They match a lower price if you find one, provide great advice, returns are easy, heck they even express shipped a rain suit to me before I left on a trip at no charge to me.

No reason to go anywhere else IMO.
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